Straight
answers.

Two numbers, and they mean different things. We ship within 1 to 3 business days of your order. That part is on us and we commit to it. Delivery then usually takes 7 to 20 days, which is an estimate, because once it's with the carriers the timing isn't ours to promise.

That window is per product, not per store, and it's printed on each product page. We'd rather do that than put one number on a banner and have it be wrong for half the shelf.

If we can't ship inside our window we email you before you have to ask, with a revised date and the option to cancel for a full refund. And if the package hasn't reached you by day 30, write us: full refund or a replacement, your choice.

We're a small shop without a warehouse. Your item ships from our supplier's warehouse straight to you instead of sitting in a US fulfillment center first. That's the honest trade: a longer wait, and a price that isn't carrying the cost of a warehouse.

Customs adds time too. Since the US ended duty-free treatment for low-value packages, every parcel gets filed and can be inspected, which is a few extra days nobody controls.

Import duties are settled before the package ships, so there should be nothing to pay at your door. The only thing added at checkout is US sales tax where your state requires it.

We won't promise you a number we don't control, so here's the commitment instead: if a carrier ever bills you an import charge on one of our orders, send us the invoice and we refund it.

Yes, on every order, with no minimum. It's built into the price rather than added at the last screen.

Almost certainly not. Tracking goes quiet during the long middle leg, sometimes for a week, then updates all at once when the package is handed to your local carrier.

Either way there's a hard line: if it hasn't arrived by day 30, write us with your order number and we refund in full or send another one. You don't have to prove anything.

30 calendar days from the day it's delivered. Email info@wonderfounds.com with your order number and we reply with a return authorization.

Don't ship anything back before you have that authorization. Our returns address isn't the one printed on the package you received.

If we got it wrong, we do. Wrong item, defective, damaged in transit, or not what the page described: we cover it and you're out nothing.

If you simply changed your mind, the return shipping is on you, and the original shipping isn't refunded. It was free to you, but it wasn't free. No restocking fee either way.

On small items the return trip often costs more than the object. In those cases we just refund you and tell you to keep it. We'll say clearly whether we need the item back.

Send us a photo of the item and of the shipping label within 14 days of delivery. In most cases we replace or refund it without asking you to ship anything back, because the return trip costs more than the object.

Yes, free, before it's released to fulfillment, which is usually within about 12 hours of ordering. Email us your order number. After it's dispatched you'd use the return process instead.